Sunday, 22 February 2026

Addressing the bottleneck in accessing medical records

On Friday February 20, a two-hour "concurrent" hearing was held before Justice Catherin Piche of the Quebec Superior Court and Chief Justice Geoffrey Morawetz of the Ontario Superior Court. 

The focus of the hearing was a request by the lawyers representing injured Quebec smokers (QCAP) for modifications to the procedures available to establish the legitimacy of claims by heirs of members of the Quebec class of tobacco industry victims.

Documents circulated before the hearing included:

Mark Meland presented the reasons for the request, described the process that they were requesting and provided examples of supportive decisions by Canadian courts.

He explained that with only six month left before the claims process ended, there was a risk that hospital archivists would not be able to provide the information required to validate the claims of tens of thousands heirs of smokers whose lung cancer, throat cancer or emphysema had been diagnosed in the specific period covered by the class action. He described the risk to claimants if they were unable to receive the information before the deadline.  "If they cannot find compensation merely because the system is too cumbersome to obtain the information they need to file the claim, then the process will have failed them."

Currently, hospital archivists must establish the succession status of a person making an information request for a deceased person in addition to seeking out the specific health information in the medical records. With tens of thousands of requests before them, Quebec health authorities perceived the risk that they would not be able to manage this one-time high demand before the claims period ended, and also that doing so could cause delays to processing requests from other Quebecers.

They consulted with the legal team representing the QCAP class to develop a proposal to reduce the administrative burden of Quebec hospitals. The proposal includes a mechanism for health authorities to communicate health information to the agencies managing the preparation and determination of claims (Proactio and Epiq). Doing so would allow hospital archivists to focus on the medical records while leaving the establishment of succession status to the agents and claims administrators.


Representing Santé Quebec, Anne de Ravinel briefly explained the desire of the health authority to have the changes approved. (This was the first time in the 7 years of the Ontario administration of this Quebec class action that anyone has spoken in French!).  

She explained that the primary concern for Quebec Santé was the need to respond to requests for records in an appropriately timely way and also to protect the privacy of these records and that the proposal helped the agency meet these responsibilities. 

Also speaking in favour of the request was Kate Boyle (on behalf of Pan Canadian class of victims, which have another year to file their claims) and Robert Cunningham (on behalf of the Canadian Cancer Society).  No parties raised objections or concerns. 

A qualified yes 

Both justices seemed favourably disposed to the request, but Mr. Meland was nonetheless probed about alternative solutions available. He explained that extending the deadline for making claims was unfair to claimants, who had already waited decades to receive compensation. Because no one will receive any money until all of the claims are received, an extension would delay everyone's payment.

A sticking point for Justice Morawetz was the proposal to give Santé Quebec blanket immunity for its new role in the claims process. He seemed unmoved by Mr. Meland's explanation that this was the same kind of immunity which was already extended to other participants in the process (claims administrator, mediator, etc.).  

At the end of the hearing, and after a brief off-camera judicial consultation, the judges said that orders from both courts would be issued in line with the  request, albeit with a minor modification to the immunity provisions. 

The rulings

Decisions made on February 20th were circulated after the weekend by both courts. They are:

Tuesday, 20 January 2026

Post-implementation decisions

Almost five months has passed since the settlement among tobacco companies and the governments and smokers whom they injured came into effect

This post reports on some of the implementation issues encountered by parties which have been brought to back to the court for review.

October: Establishing a method for joint oversight by Quebec and Ontario courts

The execution of the payments to Quebec smokers involves oversight by both the Quebec and Ontario Superior Courts.  In October a protocol Court to Court Communication Protocol was established to establish some of the ways in which this joint work will be managed. 

November and onwards: Formally dismissing the lawsuits filed against the companies

In November the monitors requested clarity/direction on the steps to formally terminate the lawsuits that were addressed by the settlement and proposed "Pending Litigation Orders to streamline the process for terminating and dismissing the Pending Litigation." 

This unopposed request was agreed to by Justice Morawetz, who initially issued an order in November seeking the support of courts across the country in dismissing the cases.  

In January 2026, he revisited the issue and subsequently requested the monitors to provide him with text to facilitate his using his own authority to accomplish this. 

December:  Authorization for Deloitte to play a double role for JTI-Macdonald

In December, JTI-Macdonald sought approval for Deloitte to work both as court-appointed administrator for the settlement plan and also as auditor for Japan Tobacco's Canadian operations

The request was apparently unopposed during the (non-broadcast) hearing and immediately approved. Justice Morawetz' endorsement was issued after the December break

January:  Streamlining the Quebec paperwork

Last week, the Quebec class action filed a request with both the Ontario and Quebec courts for approval of changes to the paperwork required by the heirs of injured smokers in submitting claims. A roadblock to finalizing the application is said to involve the paperwork required in getting access by families of dead smokers to the medical records required to provide alternative proof. 

Access to these medical files requires the assistance of Quebec health officials who are said to be "already struggling to respond ... due to the high volume of requests" 

The deadline to file claims under the Quebec class action is this coming August (claims under the Pan Canadian class have an additional year). A provincial government hiring freeze has raised concerns about the government's capacity to manage these requests for records within the mandated time frame. "If the public health institutions receiving these requests must analyse and determine the succession status of the individuals making them (which often is extremely complicated and requires the analysis of multiple documents), there will be a significant backlog and delay and it is unlikely that the alternative proof will be made available on a sufficiently timely basis."

The solution proposed is for officials in the Quebec health system to be permitted to transmit the medical records directly to the agencies which are administering the Quebec and Pan Canadian claim process. This approach is proposed with the full support of the Quebec ministries involved. 

A joint hearing of the Quebec and Ontario Superior Courts has been set for February 20th to decide this request.

51,000 Quebec claims underway - almost half of whom need more paperwork

As shown in the appendix to the request filed last week,  almost half of QCAP claimants will need access to documents for such alternative proof: 8,500 of 13,000 still-living victims and 13,100 of 37,000 succession claims.